Passenger Finds Piece of Metal in Dal On Guwahati-Bound Train, IRCTC Takes Action Against Caterer

Food hygiene and safety is now in discussion, while it’s the top priority of all food and beverage services. Amidst this, a disturbing video is now surfacing on social media which again questions the food safety of passengers travelling on a train as a passenger found a piece of metal in his meal.

The metal was found in a Dal and the IRCTC also took strict and immediate action against the caterer. After the video went viral, many showed their disappointment at the lack of food safety issues. Many are questioning why this is happening again despite the urgency to keep food safe and hygienic.

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The incident took place on a Guwahati bound train. The passenger was travelling by Guwahati-Okha Dwarka Express. Amit Awasthi was the passenger who shared the complaint. He said that he paid Rs. 150 for his meal and also shared the screenshot of the payment. He said with dismay that he had already eaten half of the portion of his meal. He was worried about what if he had swallowed it.

15636 ट्रेन में पेंट्री स्टॉप द्वारा खाना 150 में बेचा जा रहा है। साथ में खाने स्टील भी खिला रहे है बात करने हॉस्पिटल में भी भेजेंगे ।irctc आपका यही स्वच्छ रेलवे है IRCTC please
@IRCTCofficial @RailwaySeva
@AshwiniVaishnaw https://t.co/U8bhucqCjf — amit awasthi (@amitawasth30825) November 10, 2026

While sharing the video, the passenger claimed that a piece of metal was in his dal and it is visible in the video. He and his fellow passenger confirmed that they found the metal piece and questioned the hygiene standards followed by the caterer. He said in his post that the object was the metal scrubber used to clean the utensils and he is worried if it has gone inside his stomach as he will ensure after visiting the hospital.

@amitawasth30825 The matter was viewed with the utmost seriousness, and a substantial penalty has been imposed on the service provider concerned, along with a strict warning to ensure that such incidents do not recur. Furthermore, the staff involved in has been derostered. — IRCTC (@IRCTCofficial) November 10, 2026

The IRCTC has replied to this post. “The matter was viewed with the utmost seriousness, and a substantial penalty has been imposed on the service provider concerned, along with a strict warning to ensure that such incidents do not recur. Furthermore, the staff involved in has been derostered.”