Bengaluru PVR INOX Sealed After Beverage Counter Found Serving Soft Drinks in Used Cups

Food hygiene is the top priority of all food and beverage outlets. Recently, a beverage counter in PVR INOX in Bengaluru claimed to be serving used cups to serve soft drinks, as per a complaint.

After customers claimed that the beverage outlet was offering soft drinks in used cups or dirty cups, the Karnataka Health Department closed the sales counter at PVR INOX in a mall. According to reports, a man who went to the PVR cinemas in Forum Mall at Konanakunte Cross in Bengaluru, an outlet was giving customers soft drinks in used cups.

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What Exactly Happened?

The act was very unhygienic, thus, the counter has been sealed. The man can be seen addressing the employees in a video that has since gone viral. After the complaint, the Health Department carried out an inspection and discovered infractions of food safety laws.

Our Health Department (@DHFWKA) Food Safety Officers have acted on a complaint about the cups used to serve juice to customers at PVR INOX, Forum Mall, Konanakunte Cross, Bengaluru. During the inspection, officers found violations of food safety regulations. A notice has been issued to the establishment, and its juice counter has been shut down. When it comes to food safety, the same rules apply to everyone, from big brands to small vendors. I urge all food businesses to strictly follow the rules and run their business with their customers’ health in mind. Public health matters as much as business. If you notice unhygienic food, packaging or serving practices anywhere, scan the Food Safety QR code below and file your complaint. Every complaint will be looked into. — UT Khader (@utkhader) November 5, 2026

Namaskar! We take hygiene and food safety concerns very seriously. Please be assured that our cinema follows FSSAI guidelines and all prescribed hygiene and operational SOPs. The matter was thoroughly checked at our end, and no deviation or concern was observed during the inspection. -Rajul — P V R C i n e m a s (@_PVRCinemas) November 6, 2026

Then, food safety authorities issued a notification to PVR INOX regarding the cups used to offer customers juice and then demanded the closing of its sales counter. PVR INOX in a statement that the company adheres to strict hygiene and quality standards and that no cups were recycled, according to media reports.