EPFO Plans WhatsApp Service for PF Balance Check, Transactions and Claim Status With a ‘Hello’

To make the service fast, efficient and easy, EPFO is now planning the WhatsApp rollout for better, as well as a quick understanding of the PF balance check, last 5 transactions and claim status with one Hello message. Here is exactly what PF holders need to know.

This strategy would yield the best results in light of customers’ convenience. Therefore, this is a positive development for them. With the growing digitization of services, this shift may benefit the customers.

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The initiative seeks to make it simple for users to access essential services like the ability to check their PF balance, see their last five transactions and see their claim status. To begin a conversation and utilize WhatsApp services, members must first text Hello to the EPFO’s WhatsApp number. Additionally, they have the option of getting EPFO notifications to their registered mobile number.

After that, the retirement fund manager would confirm if the message originated from the particular member’s registered mobile phone number associated with the Universal Account Number (UAN). If verified, the member will be given basic menu choices in the local language and the member can then choose the option, input details or answer straightforward questions by clicking on replies, according to the reports.